OP-ED

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Personalities Perspectives

Policies & Procedures

Have you ever taken stock of your career path over the years?  That in itself can be a journey as you look back on all that you have taken in or learned from different companies, businesses, or even having  your own business.

From entry-level positions to supervisory to management, technically, you would think policies and procedures are pretty much generic across the board, but actually, it depends on the business model or industry.

Typically for most corporations, you have the organizational chart, chain of command, policy and procedures, training, security and benefits.  In big conglomerates you also have “Corporate Headquarters” that acts as the spark plug for all their divisions across the country and abroad.

Through it all, as you take stock in the various personal experiences, you realize that every business, every corporation, every health care industry, or even your own business, the one thing that will always be consistent, is the inconsistency of personalities or perspectives among managers, bosses, employees, staff, vendors, customers and clients.  In other words…PEOPLE.

The majority of the time, you don’t deal with policies or procedures, but rather you deal with people’s personalities and multiple perspectives on any given topic.  Whether it is your co-worker, your supervisor, your manager, or your director, their perspective will always, always, play into the interpretation of the policies and procedures and what is iron-clad and what is flexible.

Example:

Let’s say you’re the type of employee that would help in any situation if you saw the need.  Great trait to have and certainly it would make a great impression to management on your willingness to help and be productive. What could possibly be wrong with that?

Well, the manager of  THAT department may only want help but only when she asks for it.  She may be trying to determine what the needs of the department are based on the number of employees she already has and you’re helping, blocks that determination effort.

At the same time, YOUR own manager does not like that you are crossing departments without asking, when there are things you can do in your own department if you only ask.

But you, as the employee, just put your best foot forward trying to be a good team member but foregoing the insight of the other two managers.

Personalities-Perspectives-Policies-Procedures; they ALL play a role in your job performance, your ability to get along with people, your communication techniques, all the while – following the procedures dictated in the policies.

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