Personalities Perspectives

Policies & Procedures

Have you ever taken stock of your career path over the years?  That in itself can be a journey as you look back on all that you have taken in or learned from different companies, businesses, or even having  your own business.

From entry-level positions to supervisory to management, technically, you would think policies and procedures are pretty much generic across the board, but actually, it depends on the business model or industry.

Typically for most corporations, you have the organizational chart, chain of command, policy and procedures, training, security and benefits.  In big conglomerates you also have “Corporate Headquarters” that acts as the spark plug for all their divisions across the country and abroad.

Through it all, as you take stock in the various personal experiences, you realize that every business, every corporation, every health care industry, or even your own business, the one thing that will always be consistent, is the inconsistency of personalities or perspectives among managers, bosses, employees, staff, vendors, customers and clients.  In other words…PEOPLE.

The majority of the time, you don’t deal with policies or procedures, but rather you deal with people’s personalities and multiple perspectives on any given topic.  Whether it is your co-worker, your supervisor, your manager, or your director, their perspective will always, always, play into the interpretation of the policies and procedures and what is iron-clad and what is flexible.


Let’s say you’re the type of employee that would help in any situation if you saw the need.  Great trait to have and certainly it would make a great impression to management on your willingness to help and be productive. What could possibly be wrong with that?

Well, the manager of  THAT department may only want help but only when she asks for it.  She may be trying to determine what the needs of the department are based on the number of employees she already has and you’re helping, blocks that determination effort.

At the same time, YOUR own manager does not like that you are crossing departments without asking, when there are things you can do in your own department if you only ask.

But you, as the employee, just put your best foot forward trying to be a good team member but foregoing the insight of the other two managers.

Personalities-Perspectives-Policies-Procedures; they ALL play a role in your job performance, your ability to get along with people, your communication techniques, all the while – following the procedures dictated in the policies.


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I have had the pleasure of working with some determined young adults who are fairly new to the corporate arena.  While they reign supreme when it comes to the different types of digital technology and all the uses of it, it is interesting to note that a business work ethic seems to be lacking somewhat, perhaps from inexperience or lack of maturity.

Though it is quite common for new generations to drop the “old” and trade it in for the “new” some business ethics cannot afford to be ignored if personal success and business success is the goal.

An illustration of this was noticeable as I witnessed some students who are working part-time plus going to school. In their job, they are providing customer service to many, many people.  When they approach a customer, their interaction can appear to be stoic, (no smiles) and their manner somewhat distracted by the waiting cell phone delivering a new text.  Remember, they aren’t used to face-to-face dialogue, they are used to texting their thoughts, ideas and even manners.

While not knocking the fantastic technology that the world embraces today, I do feel it will necessitate new training modules for young, new to the work-world training.  If we are to have a workforce that mandates great customer service, we will need to also mandate the training that provides this service.  We can always use the tools of technology  to research and show us video’s to train the newbies.  A more viable method would be the one-on-one classroom techniques that the students have been accustomed to.

Have an opinion?  Please share it in a kind and professional way.


old man

When an old man died in the geriatric ward of a nursing home
in North Platte , Nebraska , it was believed that he had nothing left of any value.

Later, when the nurses were going through his meager possessions,
they found this poem.. Its quality and content so impressed the
staff that copies were made and distributed to every
nurse in the hospital. One nurse took her copy to Missouri .

The old man’s sole bequest to posterity has since appeared in
the Christmas edition of the News Magazine of the St. Louis Association
for Mental Health. A slide presentation has also been
made based on his simple, but eloquent, poem.

And this little old man, with nothing left to give to the world,
is now the author of this ‘anonymous’ poem winging across the Internet..

Crabby Old Man

What do you see nurses? . . . .. . What do you see?
What are you thinking . . . . . When you’re looking at me?
A crabby old man . . . . . Not very wise,
Uncertain of habit . . . . . With faraway eyes?

Who dribbles his food . . . . . And makes no reply.
When you say in a loud voice . . . . . ‘I do wish you’d try!’
Who seems not to notice . . . . . The things that you do.
And forever is losing . . . . . A sock or shoe?

Who, resisting or not . . . . .. Lets you do as you will,
With bathing and feeding . . . . . The long day to fill?
Is that what you’re thinking? . . . . . Is that what you see?
Then open your eyes, nurse . . . . . You’re not looking at me.

I’ll tell you who I am. . . . . . As I sit here so still,
As I do at your bidding, . . . . . As I eat at your will.
I’m a small child of Ten . .. . . . With a father and mother,
Brothers and sisters . . . . . Who love one another.

A young boy of Sixteen . . . . With wings on his feet..
Dreaming that soon now . . . . . A lover he’ll meet.
A groom soon at Twenty . . . . . My heart gives a leap.
Remembering, the vows . . . . .. That I promised to keep.

At Twenty-Five, now . . . . . I have young of my own.
Who need me to guide . . . . . And a secure happy home.
A man of Thirty . . . . . My young now grown fast,
Bound to each other . . . . . With ties that should last.

At Forty, my young sons . . . . . Have grown and are gone,
But my woman’s beside me . . . . . To see I don’t mourn.
At Fifty, once more, babies play ’round my knee,
Again, we know children . . . .. . My loved one and me.

Dark days are upon me . . . . . My wife is now dead.
I look at the future . . . . . Shudder with dread.
For my young are all rearing . . . . . Young of their own.
And I think of the years . . . . . And the love that I’ve known.

I’m now an old man . . . . . And nature is cruel.
Tis jest to make old age . . . .. . Look like a fool.
The body, it crumbles . . . . . Grace and vigor, depart.
There is now a stone . .. . . Where I once had a heart.

But inside this old carcass . . . . . A young guy still dwells,
And now and again . . . . . My battered heart swells.
I remember the joys . . . . . I remember the pain.
And I’m loving and living . . . .. . Life over again.

I think of the years, all too few . . . . . Gone too fast.
And accept the stark fact . . . . That nothing can last.
So open your eyes, people . . . . . Open and see.
Not a crabby old man . . . Look closer . . . See ME!!

Remember this poem when you next meet

An older person who you might brush aside

Without looking at the young soul within.

We will all, one day, be there, too!


The best and most beautiful things of

This world can’t be seen or touched.

They must be felt by the heart.



As we approach the Martin Luther King, Jr. annual holiday observance, states all over the globe including Georgia, are planning events, memorials, concerts and lectures, all in respect for this clergyman, activist and prominent leader for the African-American Civil Rights Movement.

This iconic man was known for his non-violent aspirations in fighting for justice and civil rights. His famous speech, “I Have a Dream” was presented following a March in Washington and he quickly became known as one of the most famous orators in American history. He was originally inspired by a visit to Mahatma Gandhi’s birthplace in India in 1959 and the deepening of his beliefs for non-violent activism became a stronghold for his ideals in life.

MORE | MLK Jr. Day and Day of Service events

King’s contribution on promoting non-violent fighting for racial inequality earned him the illustrious Noble Peace Prize in October of 1964. In the following years, he also became involved in areas that would help combat poverty as well as voicing his concerns over the Vietnam War.

On April 4, 1968 Martin Luther King, Jr. was assassinated in Memphis, Tennessee. Years after his death, he was awarded the Presidential Medal of Freedom in 1977 and the Congressional Gold Medal in 2004.

In 1986 Martin Luther King, Jr. Day was established as a US National Holiday.


I was working on a special project for a Camp Owner and Tennis Pro this past week. It was a fun assignment entailing the creation of a power point presentation, writing a script and doing a lot of research. The theme was merging technology with sports. It was a VERY enlightening topic and I learned so much doing the research and watching the videos.

There seems to be a question that kid’s brains are being “rewired” by all the new technology and parents would do well to set limits for their kids so they don’t suffer down the road.

Colleges and Universities across the nation are involved in high-tech study using Robots, and all the many uses of them, especially when it comes to helping kids who suffer the spectrum of Autism or Asperger syndrome. These Robots can also sing, dance, clean the house, are used in assembly lines for making cars, in hospitals for delicate surgeries, and yes, they are even trying to get involved in running and playing sports.

So what’s the issue? Kids need to exercise their body as much as their brains in this generation. It use to be that, “TV” was the culprit gluing our kids eyes to the tube, but now, it is of course, the computer, video games, Wii, x-box 360 kinect, robotics, DSL, iPhones, iPods, ipads, and “iwants” that seem to dominate the kids life now. Technology is here to stay, and we don’t want it to go away…it is amazing what the future is going to bring us that we would never suspect as being possible.

The answer is very simple. Merge sports and technology. Not Wii sports…outside, real live team-member interactive sports, or exercise, or just plain and simple, playing outdoors.

My daughter-in-law, who is a Speech Pathologist in the Schools, allows the grandkids to play tech-games only 1 hour per day. She also declares a technology free day, once a week, much to the kid’s grumblings, but found the kids will go outside and play with their friends, toss the ball, play basketball, or baseball, fly kites, or even breathe fresh air just tossing rocks in a pond. Then there is also sports or horse camp in the summer, and piano, viola, drum or guitar practice too each week.

Now I’m a savvy young “nanny” to my grandkids, and I need to keep up with technology as well for my business – but my big lesson from the younger generation, is that I too need to be careful not to get addicted to the computer, games, or TV  either. Ok, so my knees won’t let me run like wildfire anymore…but I DO walk my dogs every day and breathe that nice clean fresh air…and my legs are always moving when I watch Dancing with the Stars!”


As we welcome in the New Year of 2012, we can all hope to share in the resounding and renewal of better times, politically, economically, and personally. As the years go by, we all resolve to make each new year better. We resolve to be thinner, kinder, exercise more, budget our money better, and work harder toward success in our work. Our determination is second only to the resolve to do better, period.

The irony of making those New Year Resolutions is that everyone is psyched out and raring to go that first couple of weeks, then the “mundane” set in quickly and our resolve is forever tainted until the resolutions for next year. How do we keep our resolutions?  Most likely, by not doing it the first WEEK of the year, but do it NOW…today, do not wait one more minute. Get a jump on it and make it – not a resolution but a change in your life. What I am resolving to do starting today!

1. No matter how many blogs I write for others, I will make the effort to write my own blogs at a minimum once a month.

2. I will market my little newspaper called “The Writing Editor Daily” where I pass on current events that is tweeted by my followers both in the small business world, along with the Big Newspapers, magazines, as well as TV medians.

3. I will resolve to keep my Facebook and social media accounts CURRENT, and stay informed on my fellow contacts in friendship and business.

4. I am going to do plenty of research this year and write blogs about things that will be very helpful to others, both in business and in their personal life.

5. I will learn a new software program or attend a seminar every month just to expand my skills and knowledge and share ideas.

That’s it!  Starting today, I am on the job and doing it…to that end, I want to thank all my wonderful clients, friends, coworkers and professionals whom I have been blessed with working with this past year. You rock!